AlphaEye – Real-time audio visual support
With the AlphaEye, the crew onboard can call through a dedicated (satellite, 3G or 4G) communication link directly with the expert in the Alphatron Marine office and let us experience through live audio and visual contact the issues they are facing. Even in such a specialized and customized environment onboard, error analysis and problem solving can now be achieved in a matter of minutes. This unique remote support makes adjusting or replacing components just that easy and with the fault-finding completed, necessary parts can be arranged to be ready in the next port of call.
- Cost savings through:
- Less on-site support through highly qualified service technicians
- Faster on-site live problem identification and problem solving
- Quality assurance through:
- A vessel-wide IP network onboard all maritime vessels
- Assistance of maintenance procedures
- Training of new technical employees
- Third-party access and connection
- Immense increase in technical availability
